Frequently Asked Questions
Do I need to move everything out during restoration?
In most cases, no. Our team carefully assesses the affected areas to decide if certain items need to be packed out to protect them or to facilitate repairs. If a pack‑out is recommended, we’ll explain why, outline the process, and handle coordination from start to finish.
Can I walk through my home while it’s drying?
Minimize foot traffic in wet or drying areas to reduce hazards and speed up drying. If you must pass through, wear appropriate footwear. Our technicians will show you the safest paths and any areas to avoid.
My ceilings are wet. What needs to be done?
We measure moisture and track how far water has traveled. In some cases, we may open sections of the ceiling to increase airflow or remove wet insulation. Thorough drying helps prevent mold growth and structural damage, and we’ll keep you informed at every step.
How do you handle sewage contamination?
Sewage poses serious health risks. We follow strict safety protocols, sanitize hard surfaces with commercial‑grade disinfectants, and remove and dispose of porous materials (like carpet or drywall) that have absorbed contaminated water.
What happens when water floods my property, and what are the potential effects?
– Drywall & Paint: Peeling, bubbling, and moisture behind walls/insulation.
– Wood: Warping or rot over time.
– Flooring: Carpets and hardwood can be ruined if not treated quickly.
– Electronics & Safety: Moisture can damage electrical systems and devices.
We respond quickly to extract water and thoroughly dry structures and contents to limit damage.
How long does it typically take to dry a property?
Many projects dry in about 2–5 days, depending on severity, how long water was present, and the materials involved. We monitor moisture daily to ensure efficient progress.
What services does Paul Davis Restoration of Charleston provide?
We specialize in Water Damage Restoration, Fire & Smoke Damage Restoration, Mold Remediation, Storm Damage Restoration, Contents Cleaning & Storage, Reconstruction Services, Property Improvement, Commercial/Industrial Restoration, and Residential Restoration, along with related cleanup and recovery services.
Does Paul Davis Restoration of Charleston handle insurance claims for clients?
Yes. We work with all major insurance carriers and provide direct billing. We’ll keep you updated at each stage so you’re not stuck managing complex paperwork on your own.
Are you licensed, insured, and bonded?
Yes. We maintain required licensing and insurance, and our technicians receive ongoing training and certifications so your property is in skilled, trustworthy hands.
How quickly can you respond to an emergency?
We’re available 24/7. We return calls within 30 minutes and are typically on‑site within four hours. Fast action helps prevent secondary damage like mold or structural issues.
How do you assess the extent of the damage?
We use advanced tools—such as infrared cameras and moisture meters—to locate hidden moisture and structural concerns. Those readings inform a targeted plan for cleanup, drying, and restoration.
Still Have Questions?
Our expert team is ready to answer any questions and provide the professional restoration service your property needs.
What Our Satisfied Customers Say
"We would use Paul Davis Restoration of Charleston again! We have never had to deal with a project of water damage. They made our process very smooth from start to finish. Greg and David and Dominick are very polite and patient. They kept us informed thru the process with a successful outcome."
"I had a water leak in the powder room. Paul Davis Restoration sent a crew of professional and courteous workers who did a beautiful job. The showed up on time, answered any questions I had and cleaned afterwards at each visit. I even spoke to them about doing some additional work on my house!"
"We were so impressed with Dominick from Paul Davis Restoration . His professionalism and the quality of his work during our mold remediation were outstanding. He always answers our calls, is willing to stop by to check on things, and truly goes above and beyond. I would absolutely recommend him and his company!"
Our Service Area
Serving Charleston
- Branchville
- Charleston
- North Charleston
- Adams Run
- Edisto Island
- Folly Beach
- Hollywood
- Isle of Palms
- Johns Island
- Mount Pleasant
- Ravenel
- Sullivans Island
- Wadmalaw Island
- Bowman
- Holly Hill
- Charleston AFB
- Hanahan
- Awendaw
- Bonneau
- Cordesville
- Cross
- Dorchester
- Goose Creek
- Harleyville
- Huger
- Jamestown
- Ladson
- Mc Clellanville
- Moncks Corner
- Pineville
- Pinopolis
- Reevesville
- Ridgeville
- Saint George
- Saint Stephen
- Summerville
